RESERVATION TERMS AND CONDITIONS

GENERAL TERMS AND CONDITIONS OF RESERVATION AND CANCELLATION AT OLO CENTER

1. SCOPE OF APPLICATION AND SPECIAL TERMS AND CONDITIONS 

These terms and conditions apply to individual accommodation reservations made by private individuals, unless a special agreement has been prepared or the terms and conditions for the related price product indicate otherwise.

The center is entitled to apply special terms different from those stated here if the application of special terms is due to public holidays, special events hosted at the center, seasonal changes or additional services included in the accommodation.

2. RESERVATION AND CONFIRMATION

When making a reservation, you must state your name, home address, time of arrival and departure, and method of payment. The reservation is binding to the center once it has been confirmed orally, in writing, or by other means such as e-mail, and once a reservation number has been provided to you. The center may place conditions on the reservation, such as compliance with certain rules, a reservation fee, or confirmation of the reservation by credit card.

3. CHECK-IN AND CHECK-OUT

Ordered rooms are guaranteed to be ready for checking in from 15:00 on the date of arrival. There is an added fee of 20€ for late check-ins after 21:00. The check-out time is determined by the center, usually 12:00 on the departure date.

4. RESERVATION GUARANTEE

Any international credit card can be used to confirm the reservation. The center will keep the room reserved for you even after 6:00 p.m. without any separate notice of late arrival. For this, the center will require the following information from you: your name, credit card number and validity, address, telephone number and e-mail address. The center may request this information orally or in writing.

5. CANCELLATION AND NO SHOW

Unless otherwise agreed when making the reservation or unless there are other conditions on the selected rate or reservation time, a reservation must be cancelled by noon 12:00 p.m. on the day prior to arrival without a fee. In the event of no show, the center is entitled to charge you for one night including taxes and any other additional services included in the reservation.

For group reservation our cancelation policy is following:
7 days 100%
5 days 50%
3 days 25%

Paid reservations cannot be changed or cancelled in the online service. If required, contact the center. 

You are entitled to cancel the reservation without any cost and your reservation fee will be reimbursed in full if the reason for the cancellation is your or your family member's serious illness, serious accident, death, or another unexpected and serious incident. "Family member" refers to your spouse, child, parent, parent-in-law, sibling, grandparent or the travel partner who was going to share the room with you. You will need a reliable document such as a medical certificate as evidence of the reason for cancellation. In any event, the center is entitled to deduct administrative charges from the sum refunded.

6. EARLY DEPARTURE

If you leave before the agreed day of departure, you must notify the center latest by 4:00 pm on the day before. If you have reserved a room for several nights, the center is entitled to charge you the full amount for the whole stay. Change in the time can also change the total price for the accommodation.

7. FEES AND CHARGES

All hotels accept the most common payment cards. However, a hotel has no obligation to accept any foreign currency, vouchers, cheques or payment cards, unless the hotel has offered to do so.

Paid reservations cannot be changed or cancelled in the online service. If required, contact the center.

The center may use the pre-authorisation to charge a booking fee, which will be deducted from the final bill. Unless the room was paid for in advance, you must pay for your room in cash or by credit card at the latest in connection with checkout.

The center has the right to charge your payment card or charge a pre-authorised payment from your credit card in connection with booking or check-in. If the center has not pre-authorised your credit card, the center has the right to request a deposit in cash for the use of additional services when you check in.

8. CUSTOMER CONDUCT AT THE CENTER

Guests are required to show good manners and compliance with center regulations. If you fail to comply with these rules, you may be requested to leave the center immediately. You will be required to pay for your accommodation and any additional services ordered, and you will not be refunded for any payments already made.

9. THE CENTER’S RESPONSIBILITY FOR YOUR PROPERTY

You are personally responsible for your luggage unless the center has agreed to store it for you. If the center does not accept responsibility for luggage left for storage, the center must separately inform you of this.

Similarly, the center is not responsible for any damage to or disappearance of vehicles parked in the hotel's parking garage or parking lot, or property left inside the vehicle. There is no security surveillance in the parking lot and the center is not responsible for the guests’ property left there.

10. CUSTOMER'S LIABILITY FOR DAMAGE

As a customer, you are responsible for any damage that you, your guest or your pet intentionally or negligently cause (e.g. by smoking in the room) to the room or other premises, furniture or other equipment, or to other customers or their property.

Liability for damage is determined in accordance with general damage liability principles.